PatchMaster Franchisee Enjoys Work-Life Balance

PatchMaster Franchisee Enjoys Work-Life Balance

This article was first published in the February 2023 edition of the Franchise Journal.

Mandeep Chohan
When Mandeep Chohan, Owner of PatchMaster Serving North York, moved to Toronto with his wife during the COVID-19 pandemic, he began to consider what it might look like to move away from a more traditional corporate role. Originally from Sydney, Australia, Mandeep started his career in the construction/home improvement industry and then moved to the corporate world in finance. As someone who grew up familiar with the trades and considered himself a hands-on person, the opportunity to own a franchise with a tie-in to the home improvement industry felt like a natural fit. Mandeep was eventually introduced to PatchMaster by mentor Tony Grewal of HouseMaster Serving Toronto, Brampton, North York. Inspired by Grewal’s work with HouseMaster, Mandeep decided to pursue a similar path and quickly identified PatchMaster as the opportunity that brought together a familiar industry with the potential for nearly unlimited growth.

One of Mandeep’s main focuses in shifting away from a corporate role was the desire to achieve a work-life balance that allows him and his wife to maintain doing the activities and hobbies they love while also operating a successful business. With PatchMaster, Mandeep can handle administrative tasks like answering calls, scheduling employees, providing quotes, and offering support remotely without missing a beat, enabling him to continue to travel, golf, and spend time with family. PatchMaster’s dedicated answering center helps Mandeep maintain this balance by seamlessly collecting customer information, validating the service location, and transferring the repair request information to the Owner, ensuring a satisfied customer and positive word-of-mouth referrals.

Mandeep especially values the support he’s received from PatchMaster while launching his business. “It is an adjustment any time you start something new, and it can be daunting starting a business–especially on your own–which is why we went the franchising route,” he said. With PatchMaster’s built-in support system, Mandeep quickly received support from the head office and fellow franchisees on everything from rolling out an initial marketing plan to connecting with a dedicated business coach to ensure profitability.

PatchMaster franchises specialize in the drywall repair work that other contractors aren’t able to do or don’t want to do – making the business model highly desirable in the growing home improvement industry. As North America’s #1 drywall repair company, PatchMaster fills the demand for professional, high-quality drywall repair after damage sustained from home repair projects, remodels, and the wear and tear of everyday living.

In addition to drywall repair, PatchMaster franchises also specialize in texture and paint matching, all with same-day service to ensure they meet homeowners’ repair needs quickly. The PatchMaster concept also provides Owners with low staffing needs, no leasing commitments, and low competition, as well as access to the PatchMaster corporate team’s 40+ years of home improvement experience. During an economic downturn, jobs become unstable, and specific sectors (such as retail, hospitality, real estate, and manufacturing) are typically the hardest hit first. Individuals looking to protect their financial stability while increasing their assets find owning a recession-resistant PatchMaster franchise a sound solution amidst economic unrest. During a recession, there may be more need for repair services as people are more likely to try to fix up their existing property rather than buy or rent new ones. In addition, PatchMaster’s franchise support model and community assist its franchisees in not only surviving but also thriving and adapting more quickly than other types of businesses.

“I would not hesitate to recommend investing in a PatchMaster franchise. You will receive all the training, the steps to success, and ongoing support to make your franchise a fully functional and profitable business,” said Mandeep. “PatchMaster Head Office is very supportive from the initial phase of setting up communications to implementation of marketing to hands-on training of how to patch.”

About the Author

Kris Longmore, PatchMaster Development Director, is passionate about helping individuals and investors pursue their dream of business ownership through franchise systems. Kris has 10+ years in franchise development, including being a multi-unit PatchMaster Franchisee location in Texas.



Bev ThorneChief Marketing Officer

“I am honored to be a part of the PatchMaster team, focusing on elevating our marketing initiatives. My goal is to enhance brand visibility and attract more customers for all of our franchisees, creating a win-win scenario for everyone. I am eager to work with you to achieve remarkable success in the drywall repair market.”

Bev Thorne, an award-winning CMO with deep experience in both sales and marketing at AT&T, JP Morgan Chase and Century 21 Real Estate among others, serves as PatchMaster’s Chief Marketing Officer

Bev oversees all franchise marketing operations, including brand messaging, social media marketing, demand generation and franchise marketing support. She is passionate about people development, with a history of implementing marketing initiatives that fuel impressive revenue growth results.

Kevin Gray
Kevin GrayExecutive Business Coach
“I am truly honored to be part of the PatchMaster, undoubtedly one of the best Franchisors in the industry. Working alongside our franchise owners, who bravely venture into entrepreneurship, is a humbling experience. It is extremely gratifying to share in their successes as they build their business with the support of such a devoted team.”

Kevin Gray brings a wealth of experience in business development, sales management, and strategic partnerships to PatchMaster. With a proven track record of driving revenue growth and nurturing client relationships, Kevin is an ideal guide for our franchisees as they embark on their entrepreneurial journey.

Kevin’s consultative approach and knack for fostering strong business connections are valuable assets in helping our franchisees thrive.

Katie Longmore Franchise Administration & Support
“As a part of the PatchMaster team, I have the opportunity to help individuals succeed as entrepreneurs and build their dreams. It is rewarding to be able to see our franchisees flourish.”

Katie Longmore serves as PatchMaster’s Franchise Administrator. Katie is highly motivated and results-driven, with comprehensive experience in business administration. With her passion for excellence, she brings a wealth of knowledge and skills to PatchMaster.

Katie’s academic background is in Business Administration. She has honed her skills through years of experience in the industry, during which time she has become proficient in project management, business development, and operations management. Her strong communication skills and ability to create and maintain customer relationships make her a valuable asset to the PatchMaster organization.

She is passionate about helping new franchise owners get up and running smoothly and is committed to providing them with the support and guidance they need to succeed.

Christian Clavadentscher

Christian Clavadentscher Executive Business Coach

“I am proud to be part of a company dedicated to providing its franchisees the best possible training, support, and tools to scale their business quickly. It is incredibly fulfilling to help our franchisees unlock their full potential and achieve financial success while building their own businesses with the support of PatchMaster.”

Christian Clavadetscher is a highly skilled franchise business coach and financial expert with a proven track record of success in driving business growth and generating revenue. As the owner of PatchMaster Serving Cape Fear, he understands the ins and outs of franchise ownership. As a former director-level investment banker and entrepreneur partner, he brings a unique perspective to PatchMaster’s franchisees. 

With deep expertise in managing all aspects of new business development, multi-account oversight, deal negotiations, and complex financial transactions, Christian provides PatchMaster’s franchisees with unmatched comprehensive business coaching services that help franchisees achieve their financial goals and succeed in their entrepreneurial dreams.

Joe Eible

Joe EibleVice President of Operations

“Being a member of the PatchMaster family has been a rewarding experience, especially in forming valuable relationships with our network of franchisees and having the privilege of hearing their inspiring success stories.”

As the Vice President of Operations at PatchMaster, Joe Eible brings over 20 years of experience in IT, process improvement, and customer service to his role. 

Joe joined PatchMaster in 2019 as director of franchise support and has been instrumental in driving the company’s growth and success. He oversees all aspects of the company’s operations, including franchise support, training and development, onboarding, and IT.

Paul Ferrara

Paul Ferrara Chief Executive Officer

“I am incredibly proud of our franchise-first culture, which attracts highly talented and motivated franchisees to our company. Our focus on providing the best-in-class training and support has helped our franchisees to succeed and grow their businesses quickly. With a proven business model and a commitment to excellence, PatchMaster is the ideal choice for anyone looking to start a successful drywall repair franchise.”

Paul Ferrara is a results-driven executive with a successful track record in the franchising industry. He currently serves as the CEO of PatchMaster, a leading franchise business specializing in drywall repair and installation services.

With over 25 years of experience in sales, marketing, and business development, Paul keenly understands how to grow businesses and deliver value to customers. He is a strategic thinker with a strong focus on innovation and operational excellence.

Under Ferrara’s leadership, PatchMaster has experienced rapid growth and expansion, with new franchise locations opening regularly. Ferrara is passionate about providing franchisees with the tools and support they need to succeed and maintain PatchMaster’s position as the top choice for drywall repair services. With a focus on innovation and customer service, Ferrara is committed to ensuring that every PatchMaster franchisee has the resources and support they need to build a successful business.

Prior to his current role, Paul held senior leadership positions at several franchising companies, including HouseMaster Home Inspections, Realogy, and Coldwell Banker Corporate. He has a deep understanding of franchising and is passionate about leveraging it to drive business growth and customer success.


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