Unlocking Success: PatchMaster’s Unparalleled Leadership and Commitment to Franchisees

Unlocking Success: PatchMaster’s Unparalleled Leadership and Commitment to Franchisees

This article was first published in the October 2023 edition of the Franchise Journal.

As you step into the bustling corporate headquarters of PatchMaster in scenic Chester, New Jersey, you’ll immediately notice something that sets this franchisor apart from the rest. It’s not just the polished conference rooms or the state-of-the-art training center; it’s the palpable sense of camaraderie that fills the air. Meet Patch, the mascot dog who playfully relocates throughout the office and training center, engaging everyone in a friendly game of “Where’s Patch?” Witness the good-natured banter and inside jokes between the leadership team members, operating like a tight-knit family. But make no mistake—behind the laughter and camaraderie lies a team that means business, specifically franchise business.

Welcome to the heart of PatchMaster, a trailblazing franchise with a “Franchise-First” ethos and a leadership team deeply committed to fostering a culture of growth, success, and camaraderie among its franchisees.

A Growth Story Like No Other

PatchMaster’s franchise model, established in 2017, is refreshingly straightforward: deliver fast, affordable, and top-quality drywall repair services for the often-overlooked minor drywall repair jobs traditional contractors and large restoration outfits shy away from. After proving out PatchMaster’s innovative franchise model with a select pilot group of franchisees, the company rapidly expanded – achieving an impressive milestone of 50 units in less than a year.

Fast forward to today, and PatchMaster boasts over 120 thriving locations across the United States and Eastern Canada. More than half of their 60+ franchise owners manage multiple territories, a testament to the franchise’s low investment, high-margin, and scalable model. In 2022, PatchMaster proudly clinched the top spot in its category on Entrepreneur’s Franchise 500 list and earned recognition as a Top Home-Based Franchise, Fastest Growing Franchise, and a Top Low-Cost Franchise from Franchise Business Review.

Leadership: The Heartbeat of Success

Since its inception, Paul Ferrara, PatchMaster’s CEO, has driven the brand’s remarkable growth. Ferrara’s unwavering commitment to innovation, operational excellence, and exceptional franchisee support has been pivotal in ensuring that every franchisee receives the resources and support they need to thrive. His vision has firmly established PatchMaster as North America’s premier drywall repair company.

Ferrara perfectly sums it up: “Our franchise-first culture attracts highly talented and motivated individuals to our company. Our unwavering commitment to training and support has helped our franchisees succeed and grow their businesses quickly. With a proven business model and an unwavering commitment to excellence, PatchMaster is the ideal choice for anyone seeking success in the small-drywall repair franchise industry.”

Joining Ferrara in this unwavering commitment are key leaders Samantha Dreger and Joe Eible, who have been instrumental in driving the company’s growth and success. Dreger, the brand’s Chief Marketing Officer and an award-winning digital marketer, spearheads the brand’s digital presence and franchise marketing. Eible, Vice President of Operations, oversees every facet of the company’s operations, franchise support, training, and development, ensuring seamless execution.

Additionally, the leadership team includes Executive Business Coaches Christian Clavadetscher and Kevin Gray, who bring a wealth of experience in business development, sales management, and strategic partnerships to the organization. With decades worth of combined franchise experience, they actively champion PatchMaster’s “Franchise-First” philosophy. As Dreger puts it, “We have the privilege of supporting our diverse family of franchisees in achieving their entrepreneurial and personal goals. That Franchise-First approach drives every decision the leadership team makes as the brand leader in our industry. It doesn’t get better than that.”

Meeting a High-Demand, High-Margin Niche

PatchMaster’s highly skilled technicians excel at the types of drywall repairs that many other contractors avoid, filling a critical gap in the market. From minor dings to more extensive damage like water leaks or fires, PatchMaster provides a convenient, affordable, and indispensable drywall repair service for homeowners, renters, landlords, and businesses.

Beyond its seamless drywall repair work, PatchMaster stands out for its exceptional customer service. A 24/7 call center assists customers with inquiries and initial intake, while a proprietary pricing calculator ensures quick and accurate quotes. PatchMaster technicians provide near-dustless repairs and spot-on paint-matching technology to provide high-quality services to customers and businesses consistently.

A Bright Future Ahead

PatchMaster’s strategic partnership with MPK Equity Partners in 2022 positioned the brand for significant growth within the fragmented $64 billion drywall industry and the vast $394 billion home improvement market. With national name recognition and scale, PatchMaster is ready to capture more market share.

“As investors in young and growing franchisors, we are honored to partner with Paul and his team at PatchMaster. Their franchise model is unique as it efficiently addresses a “need to have” service for the end customer in today’s residential services sector. PatchMaster’s customer service reviews and opportunities for growth are impressive and are the reasons we are excited about our partnership with Paul.”

Franchise-First Support System

PatchMaster’s appeal as a franchise opportunity extends beyond its impressive market positioning. The recession-resilient nature of the drywall repair industry, coupled with PatchMaster’s low investment and operational costs, makes it an enticing proposition.

The franchise offers best-in-class training for drywall and plaster repair services, along with access to proprietary technology and ongoing support. This holistic approach has attracted franchisees from diverse backgrounds, including logistics, insurance, sales, hospitality, and aerospace manufacturing. Over a dozen military Veterans have also found a new path with PatchMaster’s empowering “Franchise-First” approach, enjoying financial and personal independence as they transition back into civilian life.

A sliding royalty fee for all franchisees, discounts for Veterans and first responders, and a RightTrack™ package that includes substantial savings on tools and materials add to the many attractive incentives of joining PatchMaster. With a typical ramp-up period of just 60-90 days, PatchMaster sets its franchisees on the fast track to success.

With PatchMaster, you’re not just joining a franchise; you’re becoming a part of a family where leadership, innovation, and support converge to create a recipe for enduring success. Discover your path to success with PatchMaster, North America’s premier drywall repair company. Visit patchmasteropportunity.com or call (973) 944-1192 to learn more.



Bev ThorneChief Marketing Officer

“I am honored to be a part of the PatchMaster team, focusing on elevating our marketing initiatives. My goal is to enhance brand visibility and attract more customers for all of our franchisees, creating a win-win scenario for everyone. I am eager to work with you to achieve remarkable success in the drywall repair market.”

Bev Thorne, an award-winning CMO with deep experience in both sales and marketing at AT&T, JP Morgan Chase and Century 21 Real Estate among others, serves as PatchMaster’s Chief Marketing Officer

Bev oversees all franchise marketing operations, including brand messaging, social media marketing, demand generation and franchise marketing support. She is passionate about people development, with a history of implementing marketing initiatives that fuel impressive revenue growth results.

Kevin Gray
Kevin GrayExecutive Business Coach
“I am truly honored to be part of the PatchMaster, undoubtedly one of the best Franchisors in the industry. Working alongside our franchise owners, who bravely venture into entrepreneurship, is a humbling experience. It is extremely gratifying to share in their successes as they build their business with the support of such a devoted team.”

Kevin Gray brings a wealth of experience in business development, sales management, and strategic partnerships to PatchMaster. With a proven track record of driving revenue growth and nurturing client relationships, Kevin is an ideal guide for our franchisees as they embark on their entrepreneurial journey.

Kevin’s consultative approach and knack for fostering strong business connections are valuable assets in helping our franchisees thrive.

Katie Longmore Franchise Administration & Support
“As a part of the PatchMaster team, I have the opportunity to help individuals succeed as entrepreneurs and build their dreams. It is rewarding to be able to see our franchisees flourish.”

Katie Longmore serves as PatchMaster’s Franchise Administrator. Katie is highly motivated and results-driven, with comprehensive experience in business administration. With her passion for excellence, she brings a wealth of knowledge and skills to PatchMaster.

Katie’s academic background is in Business Administration. She has honed her skills through years of experience in the industry, during which time she has become proficient in project management, business development, and operations management. Her strong communication skills and ability to create and maintain customer relationships make her a valuable asset to the PatchMaster organization.

She is passionate about helping new franchise owners get up and running smoothly and is committed to providing them with the support and guidance they need to succeed.

Christian Clavadentscher

Christian Clavadentscher Executive Business Coach

“I am proud to be part of a company dedicated to providing its franchisees the best possible training, support, and tools to scale their business quickly. It is incredibly fulfilling to help our franchisees unlock their full potential and achieve financial success while building their own businesses with the support of PatchMaster.”

Christian Clavadetscher is a highly skilled franchise business coach and financial expert with a proven track record of success in driving business growth and generating revenue. As the owner of PatchMaster Serving Cape Fear, he understands the ins and outs of franchise ownership. As a former director-level investment banker and entrepreneur partner, he brings a unique perspective to PatchMaster’s franchisees. 

With deep expertise in managing all aspects of new business development, multi-account oversight, deal negotiations, and complex financial transactions, Christian provides PatchMaster’s franchisees with unmatched comprehensive business coaching services that help franchisees achieve their financial goals and succeed in their entrepreneurial dreams.

Joe Eible

Joe EibleVice President of Operations

“Being a member of the PatchMaster family has been a rewarding experience, especially in forming valuable relationships with our network of franchisees and having the privilege of hearing their inspiring success stories.”

As the Vice President of Operations at PatchMaster, Joe Eible brings over 20 years of experience in IT, process improvement, and customer service to his role. 

Joe joined PatchMaster in 2019 as director of franchise support and has been instrumental in driving the company’s growth and success. He oversees all aspects of the company’s operations, including franchise support, training and development, onboarding, and IT.

Paul Ferrara

Paul Ferrara Chief Executive Officer

“I am incredibly proud of our franchise-first culture, which attracts highly talented and motivated franchisees to our company. Our focus on providing the best-in-class training and support has helped our franchisees to succeed and grow their businesses quickly. With a proven business model and a commitment to excellence, PatchMaster is the ideal choice for anyone looking to start a successful drywall repair franchise.”

Paul Ferrara is a results-driven executive with a successful track record in the franchising industry. He currently serves as the CEO of PatchMaster, a leading franchise business specializing in drywall repair and installation services.

With over 25 years of experience in sales, marketing, and business development, Paul keenly understands how to grow businesses and deliver value to customers. He is a strategic thinker with a strong focus on innovation and operational excellence.

Under Ferrara’s leadership, PatchMaster has experienced rapid growth and expansion, with new franchise locations opening regularly. Ferrara is passionate about providing franchisees with the tools and support they need to succeed and maintain PatchMaster’s position as the top choice for drywall repair services. With a focus on innovation and customer service, Ferrara is committed to ensuring that every PatchMaster franchisee has the resources and support they need to build a successful business.

Prior to his current role, Paul held senior leadership positions at several franchising companies, including HouseMaster Home Inspections, Realogy, and Coldwell Banker Corporate. He has a deep understanding of franchising and is passionate about leveraging it to drive business growth and customer success.


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